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After-sales Service & Technical Suppor

Secured: The standard warranty period for the V&T AC drives is 18 months from the purchase date on the invoice.


Fast response: Response within 4-8 hours.


Professional: Free on-line technical support in warranty service time , and provide the life-time technical service, ensure the normal usage of products.


Reliable: Provide spare Frequency Inverter or spare parts in order to meet the demand of quickly repair.


Trustworthy: Provide professional analysis with better application understanding with more than 25 years experience.



Defective Product Service Process


If there are any product problem or you want to replace any parts of the product, you may do the following:


1.Send us the detailed defective description, error code, photo of wiring, photo of nameplate, photo of fault part, photo of site and your dealers name if you buy from dealers for evaluation accordingly.


2.The faulty machine can be sent back to the factory for repair only with the approval of V&T. V&T will verify the warranty claim and inspect and test the returned defective motor controller within a reasonable period.If the cause of the defective product is due to incorrect installation (including wrongful transfer of the goods or Products), the costs for such services will be payable by You.


3.V&T shall analyze the defective reason, carry out repairs and provide customers with spare parts, convenient for customers to use.


4.V&T shall suggest which parts of products should be replaced. In case of quality problem, V&T shall replace a same product for defective one which power rating is under 2.2KW within warranty time. For the product which power rating is 3.7KW and above, V&T shall offer spare parts including control board, power board, fan or other related parts which are necessary for repairing product.


5.To avoid ambiguity, maintenance refers to the maintenance of the product, but does not include any labor costs related to installation and commissioning, local travel expenses, transportation and customs clearance costs of the product etc.


6.V&T will call-back to check after the service and confirm that if the issue has been solved.


7.If you have any technical questions or after sales services, please contact us by email: overseas@v-t.net.cn.

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