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Repair Services
Repairable products at the Shenzhen headquarters maintenance center
All products of V&T (except for new energy vehicle products in nearby areas such as Guangdong, Guangxi, and Hainan, all other areas are sent to Wuxi Repair Center)
Repairable products at Wuxi Repair Center
V&T New Energy Vehicle Products
For technical‑related inquiries, please contact us at +86 19875673827
Maintenance precautions
1. If the product malfunctions during use or if the user encounters any questions while debugging product parameters, they can contact us at +86 19875673827 or regional service hotline for service 2. Customers need to provide the following information when reporting repairs: name of on-site contact person, contact information, machine model, number, and fault phenomenon 3. After receiving a customer's repair call, the V&T service engineer communicates with the customer over the phone to guide them and provide troubleshooting solutions 4. If the problem is not resolved through phone communication, arrange for an engineer to provide on-site service or notify the customer to send it to the designated repair point for repair, depending on the situation of the faulty machine 5. Regardless of the method of service, the ultimate goal is to help customers solve problems before the service is considered completed
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